Spire’s strategy secures top slot at LawNet’s awards
Crowne Plaza Heythrop Park
©Steve Pope - Fotowales
Norfolk firm Spire headed the list of legal innovators recognised for their achievements in this year’s LawNet awards.
The best and brightest from across the country’s mid-size independent firms were recognised at the annual awards ceremony, which saw more than 200 lawyers from 71 firms come together.
Now in its tenth year, the awards recognise the UK's best law firms and lawyers who are driving innovation and delivering outstanding business results.
"Each of the seven nominated award categories was keenly contested and all those shortlisted were outstanding, demonstrating they are among the best in the sector, and leading the way in facing up to the rapidly changing environment we face," said LawNet chief executive Chris Marston.
Spire Solicitors LLP was named LawNet Law Firm of the Year. A four-year strategic plan has seen three Norfolk firms across eight offices blended to create a major new regional player. Significant investment has established the necessary infrastructure, financial standing and team to enable the new firm to springboard future development and overcome declining local markets faced by smaller firms.
Said Alisdair Liddle, managing partner of Norfolk-based Spire LLP: “We have merged three firms and that’s quite a big challenge. It’s been a successful merger and we have an environment where people are positive and proactive, which reflects on the first-class service we serve to our clients on a daily basis. Without these founding business values across our firm, as well as the energy each member of staff has towards delivering outstanding advice and quality of service, achievements like this wouldn’t be possible.”
He added: “From my long involvement with LawNet, going back nearly 26 years, I know just how good our fellow finalists are, so to be selected as Law Firm of the Year is a real honour; it means a lot to us.”
Winner of the Young Lawyer of the Year was Rachael Gamble of Cleaver Fulton Rankin Ltd in Belfast, already a recommended individual in the UK Legal 500 and a well-regarded litigator with a busy Chancery practice.
Best Digital Presence went to East Anglian based Ashtons Legal for their continued digital commitment, with a sophisticated multi-channel strategy working seamlessly to support their aim of being more accessible to prospects, clients, referrers and business contacts.
Stamp Jackson & Procter Ltd from Hull collected the Excellence in Employee Engagement for its latest initiative, which has seen its personal injury department taken through a cultural shift to enable the team to lead a reputation-led approach to future business development, as the department moves away from direct advertising.
The Excellence in Client Care award went Clarkson Wright & Jakes Ltd in Kent for their work in delivering exceptional customer service through a relentless drive for improvement and creative client service initiatives.
Best Community Contribution went to Tozers Solicitors LLP in the South West for its CSR strategy, which has been a game-changer in securing staff engagement and extending the firm’s reach in its local community.
And Team of the Year went to the Employment & HR Team at MLP Law Ltd in the North West, for a three-year strategic growth plan that has seen a 300% increase in turnover and a six-fold increase in fee earners.
LawNet chairman, Kim Carr, managing partner of Midlands-based FBC Manby Bowdler, added: “We have an outstanding set of innovators within the LawNet network and the awards celebrate all that makes our firms distinctly different.”
The award winners:
Law Firm of the Year Spire Solicitors LLP : Sponsored by Wilkinson Read & Partners
Team of the Year Employment & HR Team, MLP Law Ltd : Sponsored by STL
Young Lawyer of the year Rachael Gamble, Cleaver Fulton Rankin Ltd : Sponsored by Landmark Information Group
Excellence in Employee Engagement Stamp Jackson & Procter Ltd : Sponsored by Tikit
Best Community Contribution Tozers Solicitors LLP : Sponsored by Moneypenny
Best Digital Presence Ashtons Legal : Sponsored by Conscious Solutions
Excellence in Client Care Clarkson Wright & Jakes Ltd : Sponsored by Shopper Anonymous
Most active LawNet member Gepp & Sons Solicitors
LawNet Award winners 2017 : To download a high res image: click here
ENDS
For further information, please contact:
Press information:
Maggie Taylor, Prima PR & Marketing
Direct line: 020 7 846 0096 Mobile: 0797 3767 602 Email: maggie@primapr.co.uk
Helen Hamilton-Shaw, Member Engagement & Strategy Director, LawNet
Direct line: 01926 834622 Email: hhamilton-shaw@lawnet.co.uk
Notes to Editor:
About LawNet
LawNet was established in 1989 to enable a collaborative, mutually-owned national network where independent law firms could access big firm resources and benefit from collective purchasing, shared knowledge, best practice and expertise.
All members share a commitment to excellence and must achieve and maintain LawNet’s own ISO.9001 standard and the associated Mark of Excellence in client service.
The combined aggregate turnover of the 71 firms comprising LawNet is currently in excess of £300m – equivalent to a UK Top 15 law firm – with members ranging from £2m to £25m turnover.
Independent research shows LawNet is most highly valued by members for delivering in six key areas – learning, networking, PII, practice development, marketing, compliance. It currently places over £1bn worth of PII cover alone for members each year, which helps stabilise premiums for firms.
LawNet raises the bar with new client service standard
See coverage at: http://bit.ly/12lLZ3A
Firms in the LawNet network have a new stamp of approval to help them stand out on the high street, with the launch of an audited client care mark that’s backed by the network’s ISO 9001 standard.
Law firm network LawNet has launched a ‘Mark of Excellence’ in client service that’s designed to give member firms a competitive edge.
The Mark is set out in a client service charter and will provide a nationally-recognisable and robust measure of quality to clients. Practice performance will be measured through a suite of tools especially designed for LawNet firms, including compulsory online satisfaction surveys, training and mystery shopping. Compliance with the mark will be audited as part of the LawNet ISO 9001 standard.
All LawNet firms must, as a condition of membership, achieve and maintain the network’s bespoke ISO 9001 standard, which was updated last year to include the requirements of LEXCEL and OFR. Now, the Client Care focus has been extended, to make it more immediately relevant to clients and help firms translate compliance into client service excellence.
The satisfaction surveys will be delivered through the Law League online portal, and will enable firms to benchmark themselves against fellow member firms and others nationwide.
The mystery shopping will involve eight samples each year, both telephone and walk-in, and is being delivered through the professional services division of Shopper Anonymous, who will also provide one to one feedback and in-practice training to support their findings.
Launching the Mark, chief executive John Thomas said “Our firms are always focussed on delivering excellence, but we recognise that in the new world it’s not enough simply to be an excellent legal adviser. How you look after clients is what makes a difference, and this Mark of Excellence will give firms the tools to focus on that internally.
“It’s not just lip service to client care, or badging something without substance, this is solid. It’s backed up by ISO 9001 and involves ongoing training, measurement and benchmarking. The audit systems are already in place and proven; this will be a simple add-on for firms that will drive real benefits.”
Firms with an established client service charter of their own, which is at least equivalent, can ask to have their own system accredited, but will be required to undertake the compulsory mystery shopping and online surveying.
LawNet board member Mark Hovell of Manchester’s George Davies added: “I think the Mark of Excellence gives LawNet firms a real opportunity to listen and learn from their clients and to steal a march on their competitors.”
At Lamb Brooks LLP, managing partner Ann Davies said: “This strategy for the future is just what we wanted to hear. I think the Mark of Excellence is a fantastic move, which is going to help all of the firms within LawNet to stand up to challenges facing the legal profession.”
ENDS
For further information, please contact:
Press information:
Maggie Taylor, Prima PR & Marketing
Direct line: 01400 251557 Mobile: 0797 3767602 Email: maggie@primapr.co.uk
Helen Hamilton-Shaw, Director of Services, LawNet
Direct line: 01926 834622 Email: hhamilton-shaw@lawnet.co.uk
Notes to Editor:
About LawNet:
LawNet was established in 1989 to enable a collaborative, non-competing national network where independent law firms could access big firm resources and benefit from collective purchasing, shared knowledge, best practice and expertise.
All members share a commitment to excellence and must achieve and maintain LawNet’s own ISO.9001 standard and the associated Mark of Excellence in client service.
The combined income of the 65 firms comprising LawNet is currently in excess of £250m – equivalent to a UK Top 15 law firm – with members ranging from £2m to £15m turnover.
Independent research shows LawNet is most highly valued by members for delivering in six key areas – training, networking, PII, practice development, marketing and compliance. It currently places some £1.2bn worth of PI cover alone for members each year, which helps stabilise premiums for firms.
Twitter: @LawNetUK
About Law League:
Law League was established in 2010 and is the UK’s leading benchmarking organisation for law firms. In 2013 we will host and analyse over 1.5 million individual questions.
Law League provides law firms with online surveys to monitor how they are viewed by their clients and staff. Uniquely, survey results are anonymously benchmarked. So, not only can a firm monitor its relationships with clients and staff, but it can see how well it is faring against its peer group across the UK.
Results are displayed in easy to view graphics which can be used to improve client retention, develop new business or attract and retain a motivated, efficient workforce all of which lead to increased profitability.
About Shopper Anonymous:
Shopper Anonymous are experts at offering the professional sector feedback through their extensive mystery shopping programmes. The company have franchised across the UK and have highly trained teams of mystery shoppers who have the ability to behave like a normal customer. The mystery shoppers then conduct a series of visits with tailored scenarios to all departments within the legal firm. The feedback is the most comprehensive in the mystery shopping sector. The franchisees are also highly skilled and trained at delivering quality training solutions as an outcome of the mystery shopping results to their legal customers. The company’s mystery shopping products measure the presentation of the office and staff, the customer service skills of the team and the sales skills of the legal expert. Shopper Anonymous is responsible for benchmarking the services standards of the Lawnet members through an on-going and extensive mystery shopping programme. The company has more than 18 years of experience working in the legal sector throughout Australia, New Zealand and the United Kingdom.